Customer Support Representative, Tech Mahindra BPO
About Md Shoaib Islam Warsi
Experienced customer service and sales professional with a track record of enhancing customer satisfaction and achieving sales targets. Skilled in team collaboration and product knowledge.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback. Maintained a high level of product knowledge, providing accurate information to customers. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.