Mayur Girase

Strategic Project Leadership & Program Delivery ✔️ Client Relationship & Stakeholder Engagement ✔️ Operations Optimization & Workflow Re-engineering ✔️ Healthcare Program Administration (Oncology, Transplant Support) ✔️ Policy, SOP & Regulatory Compliance ✔️ Team Development, Training & Mentorship ✔️ Escalation Desk & Crisis Resolution ✔️ SLA Management, Attrition & Shrinkage Control ✔️ Data Analytics, KPI Reporting & Business Insights ✔️ Budget Forecasting & Billing Reconciliation ✔️ Customer Experience Enhancement & Retention Strategies ✔️ Technology Expertise: MS Office Suite (Word, Excel, PowerPoint, Outlook), CRM Tools (Zoho Desk, LeadSquare, Ameyo, Slash, Verloop, Intercom, Periscope, Reda Spearhead 7 flagship healthcare programs for Mankind & AstraZeneca, driving excellence in oncology and transplant patient care. Orchestrate end-to-end execution of patient support initiatives across hospitals, diagnostic centers, laboratories, and pharmacies. Enforce SLA governance through rigorous monitoring, timely escalations, and root-cause analysis to maintain 100% compliance. Control attrition and shrinkage by implementing retention strategies, workforce planning, and real-time tracking mechanisms. Optimize workforce efficiency through scheduling accuracy, productivity analysis, and proactive engagement initiatives. Drive data-backed decision-making with performance dashboards, consent-tracking, and enrolment metrics. Act as the primary liaison between pharma clients, medical institutions, and internal teams, Deliver insightful stakeholder presentations with actionable strategies and performance outcomes. Mentor and train cross-functional teams, strengthening protocol adherence and service quality standards. Achieved 53% sales growth within 2 months through optimized Execute program closure and transition processes, ensuring seamless handovers and continuity of service. Handle grievance officer cases, ensuring timely resolution,