Mayank Singhania

Accomplished IT Operations & Technical Support Leader with 9+ years of global enterprise experience driving network security, infrastructure optimization, and high-performing technical support frameworks. Proven success managing high-tier technical escalations, mentoring junior engineers, and establishing SOPs that drastically reduce repeat incidents and improve first-call resolution. MBA graduate who seamlessly bridges deep technical execution (Firewalls, Cloud, VPNs) with corporate strategic objectives, vendor management, and continuous process improvement.