Mayank Sharma

Insurance Operations and Service Delivery professional with 10+ years of experience across customer operations, process management, underwriting coordination, and operational leadership within insurance and fintech domains. Currently leading a team of 15+ members and managing partnerships with 9+ Life and Non-Life Insurance partners to drive service excellence, operational efficiency, and customer satisfaction. Proven track record in improving issuance performance, reducing turnaround time, managing escalations, and leading cross-functional initiatives across operations, compliance, technology, and partner teams.