MK
Mayank Kumar
ID: CCE647819
Mayank Kumar
ID: CCE647819
MK
Mayank Kumar
ID: CCE647819
About Mayank Kumar
Results-driven IT Helpdesk Analyst with 5+ years of experience supporting global clients and 130+ US-based colleges. Expertise in Active Directory, Office 365, CRM ticketing tools, VPN troubleshooting, MFA authentication, and SLA-driven environments. Strong background in Microsoft and Adobe technical support with proven incident management capabilities.
Employment History
2025
B
BlackBeltHelp
11th Jul 2025 to Present
It helpdesk analyst
11th Jul 2025 to Present
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Salary Hidden
Roles & Responsibility
Supporting 130+ US colleges with high-volume ticket resolution. Managing CRM tools, SLA compliance, and escalation handling. Troubleshooting Office 365, VPN, MFA, AD, and RDP issues.
2022
C
Concentrix
22nd Jun 2022 to 10th Jul 2025
It support
22nd Jun 2022 to 10th Jul 2025
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Salary Hidden
Roles & Responsibility
Delivered Microsoft product support and system troubleshooting. Worked on CRM-based incident management platforms.
2020
T
Teleperformance
1st Feb 2020 to 1st Oct 2020
It support
1st Feb 2020 to 1st Oct 2020
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Provided Adobe technical and subscription support.
2019
ML
Mattsenkumar LLC
1st Aug 2019 to 1st Feb 2020
Catalog Specialist
1st Aug 2019 to 1st Feb 2020
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Managed Flipkart catalog listings and backend operations.
Education
2019
B.Tech – Computer Science Engineering
Rajasthan Technical University
1st Jul 2015 to 1st Jun 2019
2019
B.tech in Computer Science Engineering
RTU, KOTA
1st Aug 2015 to 31st May 2019
Expertise
IT HELPDESK ANALYST
5/5
IT Helpdesk & Service Desk Operations
0/5
Active Directory & User Management
0/5
Microsoft Office 365 & Outlook Support
0/5
VPN & Network Troubleshooting (TCP/IP
0/5
DNS
0/5
DHCP)
0/5
MFA & Authentication Support
0/5
Remote Desktop (RDP)
0/5
CRM & Ticketing Tools
0/5
SLA & Incident Management
0/5
