Manpreet Kaur

Handled US based client interactions, escalations, and follow-ups with a professional and customer-focused approach. Diagnosed and resolved technical service issues using root cause analysis, ensuring faster resolution time. Coordinated with internal teams to streamline workflows and maintain service quality standards. Delivered accurate troubleshooting and product guidance using advanced CRM and support tools. Trained and onboarded new team members, improving team productivity and process adherence.

Analyzed and resolved network/router-related issues, ensuring uninterrupted connectivity for users. Performed device diagnostics and performance optimization, improving system efficiency. Supported customers with technical queries, maintaining high service standards and response times.