MK
Manpreet Kaur
ID: CCE592939
Manpreet Kaur
ID: CCE592939
- Chandigarh, India
About Manpreet Kaur
Results-driven Technical Analyst with 3+ years experience in technical support, operations, customer handling, and team coordination. Skilled in troubleshooting technical issues, managing client interactions, solving problems, and supporting daily operations. Strong communication skills with the ability to coordinate teams and ensure smooth workflow.

Employment History
2023
ES
eClerx Services Ltd.
12th Dec 2023 to 1st Jan 2026
Technical analyst
12th Dec 2023 to 1st Jan 2026
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Roles & Responsibility
Handled US based client interactions, escalations, and follow-ups with a professional and customer-focused approach. Diagnosed and resolved technical service issues using root cause analysis, ensuring faster resolution time. Coordinated with internal teams to streamline workflows and maintain service quality standards. Delivered accurate troubleshooting and product guidance using advanced CRM and support tools. Trained and onboarded new team members, improving team productivity and process adherence.
Skills
- KPI
- Customer analyst
- Tech support executive
- Cloud Computing (AWS, Azure)
- Tech Handler and Support
- Communication & Active Listening Skills
- Technical and Billing Support
- Business Development & Sales
- Tech Problem-Solving
2022
TM
Tech Mahindra Pvt. Ltd.
1st Oct 2022 to 1st Apr 2023
Customer analyst
1st Oct 2022 to 1st Apr 2023
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Roles & Responsibility
Analyzed and resolved network/router-related issues, ensuring uninterrupted connectivity for users. Performed device diagnostics and performance optimization, improving system efficiency. Supported customers with technical queries, maintaining high service standards and response times.
Skills
- Voice Services
- Sales Business Development
- Communcation skill
- Quick Learning Ability

Education
2022
B-tech (Electronics Communication)
Punjab Techanical University
1st Aug 2018 to 31st Aug 2022