Manoj Sharma

I am a certified Operations and Customer Experience Manager with over 15 years of progressive leadership across hospitality, telecom, BFSI, and BPO sectors. In my most recent role at NapTapGo, I oversee end-to-end hotel operations managing guest satisfaction, SLA compliance, and vendor relationships. Prior to that, I led two concurrent projects at Morena Technology managing a 50+ member team, where I was responsible for resolving escalated customer issues across corporate and retail segments, designing feedback systems, and driving measurable improvements in service quality. My strength lies in building high-performing teams, creating SOPs, and turning customer pain points into process improvements that show up in satisfaction scores.