Manoj Melvin

Contacting members to schedule clinical home visits. Giving information to members about their rewards. Transfer the calls to member services if member has any queries apart from clinical Home visits. Raising a complaint ticket if the services is incomplete. Contacting the NP to cancel the appointments or re-schedule the appointments.

Giving stock information for the vendors/customers. Checking prices on the material for the vendors/customers. Transferring calls to branch if customers insist. Giving ETA on orders to vendors/customers. Helping vendors/customers via Chats. Also was taking care of VM(Voice-mails) and call backs. Updating process and branch updates to the team. Sending New Account Setup applications to Fabricators/Retailers. Regular follow up with the branches for real time picture requests of Products. Checking on sales order (SO) for general queries to the customer/vendor. Sending Sales order (SO) copies to customer/vendor through E-mail.

Helping Engineers with job codes to complete their installations/job. Helping customers to change their subscriptions. Helping customers by troubleshooting with their Setup boxes. Scheduling/Rescheduling appointments for customers and engineers. Supporting the process as a Floor Support and was also taking care of Escalations. Contacting branch to get more updates and share with the team. Helping customer via Chats.

Dispatching Archbishop’s monthly circular all over Karnataka. Contacting all parishes to get more updates like Mass timings and Parish office timings etc. Taking care of personal E-mails and Letters and sending replies with guidance of Archbishop and his Secretary. Visiting parishes and schools to give invitations for Festivals and Feasts.

Contacting IRCTC users to sell SBI credit cards. Contacting Field Executives to collect documents from customers. Once sale is confirmed transferring the calls to the Verification team. Regular follow up with customers to Reschedule appointment for documentation at residence or official address.