Manoj Kumar Namdev

Senior Engineer – ResQ Department Lead and manage technical service delivery across multiple Reliance Digital Stores, ensuring seamless IT system uptime and exceptional customer satisfaction. Oversee installation, maintenance, and servicing of CCTV, display units, networking devices, and related equipment. Coordinate cross-functional teams and vendors for prompt issue resolution, maintaining SLA adherence. Conduct training to standardize troubleshooting and enhance field technician skills. Manage inventory and vendor relations to ensure resource availability. Maintain accurate service documentation and support preventive maintenance, driving process improvements to optimize efficiency and reduce costs while aligning operations with organizational goals.