Manoj Kumar Namdev
ID: CCE285289
Manoj Kumar Namdev
ID: CCE285289
- Madhya Pradesh, India
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Manoj Kumar Namdev
ID: CCE285289
About Manoj Kumar Namdev
a seasoned Technical Support and Service Delivery Professional from Bhopal, India, with 14+ years of experience managing large-scale technical operations and customer service. Currently a Senior Engineer at Reliance ResQ, he leads installation, maintenance, escalation, and customer service across multiple regions. Manoj’s expertise spans Service Delivery Management, Team Leadership, CRM, and Technical Troubleshooting. His diverse background includes roles at Reliance Digital, Zopper, IFB Industries, Airtel, and Firstsource Solutions. Certified in Digital Marketing, IoT Networking, Technical Sales, and Generative AI, he is committed to integrity, continuous improvement, and driving operational excellence.
Employment History
Reliance retail limited
3rd Jan 2019 to Present
Engineer
3rd Jan 2019 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Senior Engineer – ResQ Department Lead and manage technical service delivery across multiple Reliance Digital Stores, ensuring seamless IT system uptime and exceptional customer satisfaction. Oversee installation, maintenance, and servicing of CCTV, display units, networking devices, and related equipment. Coordinate cross-functional teams and vendors for prompt issue resolution, maintaining SLA adherence. Conduct training to standardize troubleshooting and enhance field technician skills. Manage inventory and vendor relations to ensure resource availability. Maintain accurate service documentation and support preventive maintenance, driving process improvements to optimize efficiency and reduce costs while aligning operations with organizational goals.
Skills
- Digital Marketing
- Service Delivery Management
- Technical Sales
- Technical Support Troubleshooting
- Team Leadership Training
- Escalation Incident Management
- Networking System Support
Verification Pending
