Educated agents, supervisors, and managers on quality process and goals.
•
Identified areas of improvement in existing quality analyst processes
through continuous analysis of current practices.
•
Troubleshot to identify issues, determine cause of problem and facilitate
solution to restore processes.
•
Analyzed quality and performance trends to provide recommendations and
action plans for improvement.
•
Facilitated regular meetings with team members to discuss progress on
projects and resolve any issues encountered along the way.
•
Identified opportunities for business process improvement across projects.
