Manish Kumar

I am an experienced professional with over 10 years of expertise in customer service, sales support, order management, and backend operations. Currently working with Stryker India Pvt. Ltd. since May 2018, I handle Customer Excellence operations including end-to-end order processing, billing, IWOS order management, and coordination with Sales, Finance, and Supply Chain teams. My role involves managing purchase orders, ensuring compliance with credit limits, resolving order discrepancies, handling A/R follow-ups, and maintaining accuracy in pricing and item codes. I also contribute to inventory planning and prepare key reports such as Monthly Order Status, Consignment, and Order Booking reports to support business decisions. Previously, I worked with Reliance Trends Ltd. as a Team Leader, where I managed retail operations, led a team of 20 members, achieved sales targets, and ensured excellent customer service. I was responsible for merchandising, stock replenishment, billing, and backend reporting in a high-volume retail environment. I have strong skills in team coordination, problem-solving, and process management, along with hands-on experience in systems like IWOS and JDE. Recognized with multiple performance awards, I am a dedicated and adaptable professional who thrives in fast-paced environments. I am seeking opportunities where I can leverage my experience to contribute to organizational growth while continuing to enhance my skills in customer operations and sales support