L2/L3 Application Support Engineer with 11+ years of experience supporting business-critical banking and enterprise applications. Strong expertise in incident management, root cause analysis (RCA), SLA handling, monitoring, batch operations, and production troubleshooting. Hands-on with AutoSys, ITRS Geneos, Unix/Linux, Oracle, Splunk, and deployment support across Tomcat and WebLogic environments. Dynamic Senior Software Engineer with comprehensive experience in project leadership and system monitoring. Adept at managing production incidents and enhancing application performance through effective troubleshooting and performance tuning, leading to reduced downtime and improved client satisfaction.
