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Mangesh Kumar

ID: CCE483510

Mangesh Kumar

ID: CCE483510

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Profile Background
MK

Mangesh Kumar

ID: CCE483510

    Covah Sponser

    About Mangesh Kumar

    Hello my name is mangesh I am from howrah West Bengal i have completed my graduation form Calcutta University in Surendra nath college i have best 6 years experience in bpo and kpo both and I worked as a quality annalist in two projects one is content moderation and customer support both and right now I am looking for new opportunities please kindly look into my CV Thank you

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    Employment History

    2023
    GI

    Gear Inc. (A TELUS Digital Company)

    1st Dec 2023 to 1st May 2026

    Quality analyst

    1st Dec 2023 to 1st May 2026

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    Salary Package

    Salary Hidden

    Roles & Responsibility

    Monitored customer calls and evaluated agent performance. Shared feedback and conducted coaching sessions for agents. Maintained quality scores and compliance standards. Prepared daily and weekly QA reports. Worked on improving CSAT and reducing repeat calls. Handled escalation calls and provided resolution support. Coordinated with Team Leaders for process improvement. Awarded Best Performance Award and Shining G-Star in Q3 2024 for exceptional performance.

    Skills

    • Coaching
    • MS Excel Pivot Tables
    • Quality Auditing
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    Education

    2019

    Bachelor of Commerce

    (Highest)

    University of Calcutta

    14th Jun 2017 to 14th Jun 2019

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