MK
Mangesh Kumar
ID: CCE483510
Mangesh Kumar
ID: CCE483510
About Mangesh Kumar
Hello my name is mangesh I am from howrah West Bengal i have completed my graduation form Calcutta University in Surendra nath college i have best 6 years experience in bpo and kpo both and I worked as a quality annalist in two projects one is content moderation and customer support both and right now I am looking for new opportunities please kindly look into my CV Thank you

Employment History
2023
GI
Gear Inc. (A TELUS Digital Company)
1st Dec 2023 to 1st May 2026
Quality analyst
1st Dec 2023 to 1st May 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Monitored customer calls and evaluated agent performance. Shared feedback and conducted coaching sessions for agents. Maintained quality scores and compliance standards. Prepared daily and weekly QA reports. Worked on improving CSAT and reducing repeat calls. Handled escalation calls and provided resolution support. Coordinated with Team Leaders for process improvement. Awarded Best Performance Award and Shining G-Star in Q3 2024 for exceptional performance.
Skills
- Coaching
- MS Excel Pivot Tables
- Quality Auditing

Education
2019
Bachelor of Commerce
(Highest)University of Calcutta
14th Jun 2017 to 14th Jun 2019