Mandeep Jakhar

Roles & Responsibility

Oversaw front desk operations with eye for hospital reputation, staff productivity, and operational efficiency. Resolved guest complaints by addressing issues with rooms promptly. Contacted housekeeping staff and maintenance department to resolve issues with guest rooms. Answered multiline phone system to respond to inquiries and transfer calls to correct departments and personnel. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Prepared weekly employee work schedules to meet operational needs. Handled tasks and responsibilities for front office employees during periods of understaffing. Managed patient check-in and check-out processes efficiently, verifying personal and demographic information at each visit.