Detail-oriented Operations Professional with experience in back-office operations at a global MNC (TCS). Skilled in document validation, data accuracy, workflow coordination, and SLA driven processes. Reliable, process-focused, and quick to adapt in high-volume operational environments.
Handled daily operational cases in a high-volume environment. Managed cases within defined SLA timelines. Started with 1 process tower; expanded to 3 process towers within one year. Performed case processing, document review, and data validation. Followed SOPs and process guidelines. Maintained data accuracy, confidentiality, and quality metrics.
