Operations professional with 4+ years of experience managing large teams, SLA/KPI performance, escalation handling, and client coordination across banking, financial services, and utility sectors. Self-driven study of end-to-end freight forwarding operations, including export/import documentation, Incoterms, FCL/LCL cargo handling, customs filing (ICEGATE), and shipping line coordination. Seeking to apply proven operational leadership, SLA management, and stakeholder coordination skills to a long-term career in logistics and freight forwarding operations.
