Madhvanand Tiwari

Verified customer documents and ensured compliance with activation standards. Coordinated with activation and onboarding teams to minimize processing delays. Maintained accurate records and supported audit-ready documentation processes.

Managed inbound and outbound customer calls, providing timely support and follow-up on queries. Updated and maintained CRM records with daily lead status and customer interaction logs. Coordinated across operations, finance, and inspection teams to ensure smooth customer experience. Resolved customer concerns related to documentation, KYC, and process timelines. Supported sales conversions and consistently maintained high customer satisfaction scores.

Managed customer orders, dispatch coordination, and vendor follow-up communications. Prepared and maintained daily sales reports and MIS data in Advanced Excel. Handled customer queries and ensured timely order fulfilment and delivery tracking.

Conducted outbound field and telecalling activities for new customer acquisition. Built and maintained strong client relationships to support account retention and growth. Handled follow-up communication and service support for existing customers.