M Ashwini

Handled customer requirements and resolved issues related to phones, SIM cards, tablets, headsets, and gaming products. Assisted customers with product upgrades, add-on services, extra packages, and new product activations. Provided end-to-end customer support through phone interactions while ensuring high customer satisfaction. Coordinated with internal teams for quick issue resolution and service fulfillment. Maintained accurate records of customer interactions, requests, and service updates.

Handled deal desk operations for underwriting-rejected loan cases. Coordinated with agents to identify rejection reasons and resolve discrepancies. Reviewed loan applications, verified documents, and ensured reprocessing eligibility. Maintained accuracy and compliance in loan processing workflows. Improved turnaround time by efficiently managing rejected cases.

Managed customer queries related to banking products, loans, and services. Assisted in KYC verification and onboarding processes. Ensured high-quality service delivery and compliance adherence.