Luxmi LNU

Pension Operations Specialist with 14 years of experience in pension operations, life insurance, and health & benefits administration. Currently working as a Senior Specialist at Mercer Consulting India Pvt. Ltd., with expertise in pension calculations, retirement benefits processing, transaction management, quality audits, and compliance. Experienced in handling end-to-end pension lifecycle activities, ensuring accuracy, meeting SLA requirements, and supporting process improvements. Skilled in SOP development, root cause analysis, workforce management, and client coordination. Acts as a Subject Matter Expert (SME), supporting complex cases, mentoring team members, and training new hires. Previously worked with Genpact in banking and insurance operations, handling life insurance processes and underwriting support. Holds a Master of Commerce and Bachelor of Commerce degree and is proficient in English and Hindi.