Lipika N

Manage end-to-end B2B operations including inventory planning, order processing, dispatch scheduling, returns, and PO lifecycle management. Coordinate daily with warehouse, logistics partners, and cross-functional teams to ensure correct dispatch and delivery alignment. Conduct inventory forecasting and reconciliation to reduce stockouts and improve availability. Handle GRN closure, invoicing accuracy, and discrepancy resolution. Track SLA adherence and proactively mitigate delivery risks. Support multi-platform operations including inventory flow, vendor coordination, and logistics execution. Improve order-to-dispatch workflow, reducing operational errors. Generate performance reports to enhance forecasting accuracy.

Managed dropshipping operations, including product listings, website content updates, order processing, shipping coordination, and returns. Created and optimized product catalogs with detailed descriptions, pricing, and discount strategies to maximize sales. Maintained website operations such as product uploads, content updates & backend dashboard handling. Coordinated with vendors and logistics partners for timely dispatches and order tracking. Ensured accurate invoice handling and reconciliation between suppliers and customers. Supported customer communication and query resolution, enhancing overall buyer experience. Gained hands-on experience with B2B and B2C operations, including backend dashboards, shipping portals, and order fulfillment systems.