Laxmi Rani

Customer Support & Client Relationship Specialist with 5+ years of experience supporting US and UK customers across voice, chat, email, and web-based channels within fast-paced international environments. Skilled in Technical Customer Support, Customer Issue Resolution, Escalation Handling, Troubleshooting, SLA Management, Salesforce CRM, Customer Engagement, Root Cause Analysis, Documentation, and Cross-functional Collaboration. Proven ability to manage irate customers, de-escalate complex situations, and deliver solution-oriented resolutions while consistently maintaining high Customer Satisfaction (CSAT). Experienced in handling high-volume customer interactions across customer support, technical product sales, account management, and retirement service operations. Demonstrated expertise in resolving customer concerns with empathy, active listening, ownership, urgency, and strong problem-solving abilities. Recognized for delivering exceptional customer engagement, customer retention, and consistent CSAT performance while supporting US and UK clients across international processes at ADP, Dell Technologies, and Teletext Holidays. Strong ability to work within SLA-driven environments while documenting support cases, troubleshooting customer issues, and collaborating with internal teams to improve customer experience. Quick learner with strong adaptability to SaaS-based environments, AI-powered support technologies, CRM systems, operational processes, web-based applications, and customer support tools. Familiar with AI-assisted workflows, automation support environments, and basic SQL concepts for troubleshooting and reporting.