Latika Sharma
ID: CCE657129
Latika Sharma
ID: CCE657129
- Deliverability Analyst, Webengage
Latika Sharma
ID: CCE657129
- Deliverability Analyst, Webengage

About Latika Sharma
I’m a results-driven Email Deliverability Specialist with over 5 years of experience in SaaS and CPaaS operations, helping leading brands to maximize their inbox reach. I specialize in inbox placement optimization, IP/domain reputation management, campaign performance analysis, troubleshooting email delivery issues, maintaining email compliance standards like CAN-SPAM, GDPR etc and sending reports to customers with actionable insights. My expertise spans technical troubleshooting, email infrastructure (SMTP, MTAs, authentication), and applying deliverability best practices to boost engagement and ROI. Beyond the technical side, I excel at client relationship management, cross-functional collaboration, and mentoring teams to elevate service quality. Whether it’s improving sender reputation, resolving complex deliverability issues, or crafting actionable performance insights, I bring a proactive, analytical, and customer-focused approach. My goal is simple: to ensure every email lands where it matters — in the inbox — and drives measurable business impact.
Employment History
Deliverability Analyst
20th Aug 2024 to 15th Oct 2025
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Salary Hidden
Roles & Responsibility
Skills
- Asana
- Customer Engagement
- Customer Retention
- Customer Satisfaction
- Customer Support
- MTA
- Reputation Management
- SMTP
- Zendesk
- Postman - API Testing
- DKIM, DMARC, SPF
route mobile limited
1st Dec 2021 to 30th Nov 2023
Technical support
1st Dec 2021 to 30th Nov 2023
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Benchmark Email
15th Jun 2020 to 30th Nov 2021
Technical support engineer
15th Jun 2020 to 30th Nov 2021
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Education
BTech in Computer science
APJ Abdul Kalam Technological University
15th Aug 2016 to 1st Aug 2020
Lingo
English
Verbal
4/5
Written
5/5
