Latika Sharma

I’m a results-driven Email Deliverability Specialist with over 5 years of experience in SaaS and CPaaS operations, helping leading brands to maximize their inbox reach. I specialize in inbox placement optimization, IP/domain reputation management, campaign performance analysis, troubleshooting email delivery issues, maintaining email compliance standards like CAN-SPAM, GDPR etc and sending reports to customers with actionable insights. My expertise spans technical troubleshooting, email infrastructure (SMTP, MTAs, authentication), and applying deliverability best practices to boost engagement and ROI. Beyond the technical side, I excel at client relationship management, cross-functional collaboration, and mentoring teams to elevate service quality. Whether it’s improving sender reputation, resolving complex deliverability issues, or crafting actionable performance insights, I bring a proactive, analytical, and customer-focused approach. My goal is simple: to ensure every email lands where it matters — in the inbox — and drives measurable business impact.