Lalita Chibber

Provide expert technical support by guiding customers through troubleshooting processes via chat, efficiently resolving their issues. Deliver clear, timely assistance while maintaining professionalism and customer satisfaction. Collaborate with the team to escalate complex problems and contribute to knowledge base improvements. Uphold company standards and ensure a seamless support experience to enhance customer retention and trust.

Helping customers through chat/call with billing, plan changes, device issues, and account queries. Providing correct and simple solutions to customer problems. Supporting customers across Central, NED, and West divisions. Meeting quality scores, productivity targets, and customer satisfaction benchmarks. Managing high chat/call volume with patience and professionalism. Escalating complex cases and following up when needed.