Kundan Kumar Sharma

Handled customer queries through chat support, ensuring timely and accurate resolution of issues. Provided assistance related to financial products, services, and account-related concerns. Maintained a high level of customer satisfaction by delivering professional and empathetic communication. Escalated complex issues to the concerned department and ensured proper follow-up until resolution. Verified customer information and maintained accurate records in the system. Coordinated with internal teams to resolve customer complaints efficiently. Ensured compliance with company policies and financial regulations while handling customer data. Managed daily reports and updated customer interaction details.