Kundan Dutt

Results-driven Production Support Engineer with 2+ years of experience in managing and supporting critical telecom and enterprise applications in Linux/Unix environments. Skilled in Oracle SQL, Shell Scripting, ITIL-based Incident/Problem/Change Management, and Monitoring tools (Grafana, ServiceNow, Jira). Expertise in server monitoring, log analysis, RCA, and automation to improve system reliability. Strong knowledge of networking basics (DHCP, DNS) and Apache-Tomcat servers. Proficient in writing complex SQL queries, creating scripts, and automating repetitive tasks using cron jobs and shell scripting. Recognized for reducing incident resolution time by 25% and ensuring 100% SLA compliance. Collaborative team player with proven ability to deliver consistent support and process improvements. Career Goal: Seeking opportunities in IT/Application/Production Support where I can utilize my technical expertise in Linux, SQL, and monitoring tools to ensure high system availability and contribute to business success.