KT
Kunal Thakur
ID: CCE153246
Kunal Thakur
ID: CCE153246
- Customer service executive, Digitide solutions limited
About Kunal Thakur
Results-driven Customer Service Executive with experience in customer support, account handling, and forex operations. Skilled in managing high-volume customer interactions, resolving queries efficiently, maintaining customer records, and achieving SLA targets. Strong communication, documentation verification, and financial operations knowledge with a finance background.

Employment History
2025
DS
Digitide solutions limited
3rd Sep 2025 to 22nd Mar 2026
Customer service executive
3rd Sep 2025 to 22nd Mar 2026
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Salary Hidden
Roles & Responsibility
Handled customer queries through calls and emails, resolved issues efficiently, and maintained accurate customer records. Ensured service quality standards and timely resolution of customer requests.
Skills
- Account Management
- Client Communication & Email Handling
- Fraud & Inauthentic Behavior Detection
2025
DS
Digitide Solutions Ltd
1st Sep 2025 to 1st Mar 2026
Customer service executive
1st Sep 2025 to 1st Mar 2026
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Salary Hidden
Roles & Responsibility
Managed 50+ customer interactions daily through calls and emails. Resolved customer queries through effective follow-up and issue handling. Maintained customer accounts and updated records accurately. Achieved SLA and service quality targets consistently. Ensured compliance with company policies and operational standards.
Skills
- Domestic BPO
- Client Communication & Email Handling
2024
MF
Muthoot fincorp
1st Oct 2024 to 1st May 2025
Forex officer
1st Oct 2024 to 1st May 2025
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Salary Hidden
Roles & Responsibility
Processed forex transactions with compliance adherence. Assisted customers with KYC and documentation verification. Maintained financial records for audit readiness. Supported smooth transaction processing and operational efficiency.
Skills
- Client Co-ordination
- KYC
- forex

Education
2024
Bachelor of Management Studies (BMS) – Finance
Mumbai University
7th Sep 2021 to 28th Apr 2024
Expertise
Customer Service
5/5
Account Management
5/5
SLA Management
5/5
Call & Email Handling
5/5