Kshitij Kumari
ID: CCE480160
Kshitij Kumari
ID: CCE480160
- SME (subject mater expert), LTIMINDTREE
- Karnataka, India
Kshitij Kumari
ID: CCE480160
- SME (subject mater expert), LTIMINDTREE
About Kshitij Kumari
An enthusiastic and quick learner, I am passionate about adopting and applying new technological knowledge to drive innovation and efficiency. With strong leadership qualities, I excel at guiding teams and projects toward successful outcomes. As a Subject Matter Expert, I combine a proactive approach with deep expertise to deliver impactful solutions, continuously evolving to meet the dynamic demands of the industry
Employment History
LTIMINDTREE
15th Sep 2021 to Present
Verification Pending
SME (subject mater expert)
1st Mar 2021 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Manage customer interactions to optimize workflow efficiency and ensure prompt escalation resolution. Conduct knowledge transfer sessions to update the team on latest developments and process changes. Collaborate cross-departmentally to identify improvement opportunities, enhance communication, and uphold high service standards. Serve as a primary liaison between customers and internal teams, driving continuous operational excellence and fostering customer satisfaction
Skills
- Customer Relations
- Escalations Management
- Knowledge Transfer
- Shared Services
- Leadership and communication
Verification Pending
Buzzworks Business Services Pvt LtdInvite company
1st Sep 2021 to 1st Mar 2023
Associate
1st Sep 2021 to 1st Mar 2023
Salary Package
Salary Hidden
Roles & Responsibility
As a Service Desk Agent, responsible for L1 task execution, including monitoring systems, handling tickets, and managing incidents efficiently. Serving as the first point of contact for incident logging and resolution, ensuring timely updates and communication. Collaborate closely with BAU teams and DevOps to escalate and coordinate incident resolution, minimizing downtime and service impact. Playing critical role in maintaining operational continuity by delivering prompt support and facilitating seamless incident management processes. Strong communication and multitasking skills are essential
Skills
- BOT
- Ticketing
- monitoring
- L1 Technical Support / User Coordination
Verification Pending
Education
B.Com, specialised in logistics and supply chain management
Jyoti Nivas College
5th Jun 2018 to 1st Aug 2021 (Expected)
Intermediate
St.Karen's High School
1st Jun 2016 to 1st May 2018 (Expected)
SSC
St. Karen's High School
1st Apr 2015 to 1st May 2016 (Expected)
Expertise
Customer Service
5/5
communication skills
5/5
Documentation Review
5/5
Client management
5/5
Zendesk
5/5
Salesforce
5/5
