Krishan Kumar Gautam
ID: CCE098495
Krishan Kumar Gautam
ID: CCE098495
- Senior CRM Executive, Flexi World Logistics Pvt Ltd
- Uttar Pradesh, India
Social Accounts
Krishan Kumar Gautam
ID: CCE098495
- Senior CRM Executive, Flexi World Logistics Pvt Ltd
About Krishan Kumar Gautam
Experienced CRM Executive with over 4 years in the logistics industry, specializing in managing key accounts, coordinating shipments, and resolving issues efficiently. Recognized for strong client relationship skills, prompt execution, and consistently ensuring smooth delivery operations. Committed to driving customer satisfaction and operational excellence through effective communication and problem-solving.
Employment History
Flexi World Logistics Pvt Ltd Invite company
3rd Jan 2024 to Present
Senior CRM Executive
3rd Jan 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Handled daily coordination with air, road, train shipment clients, tracked shipments from pickup to final delivery, coordinated with operations and airline teams for urgent movements, shared MIS and POD updates, and ensured timely resolution of delivery-related issues while maintaining customer satisfaction.
Skills
- Client Co-ordination
- Customer Support
- Negotiation Skills
- , Basic Computer Proficency MS tool
Verification Pending
METROPOLIS LOGISTICS PVT LTDInvite company
1st Oct 2023 to 22nd Jan 2024
Crm executive
1st Oct 2023 to 22nd Jan 2024
Salary Package
Salary Hidden
Roles & Responsibility
Handled multiple customer accounts and coordinated shipments with PAN India branches. Tracked consignments end-to-end, resolved connection and delivery issues, prepared daily MIS reports, escalated service gaps to concerned teams, and ensured timely customer updates while maintaining service transparency.
Skills
- Client Co-ordination
- Customer Satisfaction
- , Basic Computer Proficency MS tool
Verification Pending
B4 Express Services Pvt. Ltd.Invite company
1st Aug 2022 to 1st Oct 2023
Key account manager
1st Aug 2022 to 1st Oct 2023
Salary Package
Salary Hidden
Roles & Responsibility
Managed end-to-end logistics for key clients across air and road shipments. Coordinated urgent and priority consignments, handled appointment-based deliveries, shared daily shipment updates, resolved client escalations, and ensured smooth operations through close coordination with internal teams and partners.
Skills
- Key Account Management
- Key Client Relationships
- KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support via email, chat, and outbound & inbound callsto both internal and external customers. ● Assist patients, and healthcare providers with prescription-related queries and issue resolution. ● Address customer queries, resolve complaints, and ensure customer satisfaction. ● Maintain accurate patient records and ensure data privacy standards are met. ● Handle escalations and complex prescription cases professionally and efficiently. ● Conduct problem-cause analysis to identify and resolve customer issues efficiently.
Verification Pending
Skylark Express Delhi Pvt. Ltd.Invite company
3rd Aug 2021 to 1st Aug 2022
Operation and Customer Service Executive
3rd Aug 2021 to 1st Aug 2022
Salary Package
Salary Hidden
Roles & Responsibility
Handled customer communication and supported end-to-end logistics operations including pickups, deliveries, and shipment tracking. Coordinated with vendors and internal teams, monitored shipment movement, prepared MIS reports, resolved delays, and supported operations to ensure timely deliveries.
Skills
- COMMUNICATION AND COORDINATION
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- COORDINATE WITH CUSTOMERS
Verification Pending
Education
(10+2) science math
Dharam Samaj Inter College
1st Jul 2017 to 22nd May 2018
10th
Dharam Samaj Inter College
22nd Mar 2015 to 22nd Jun 2016
