Krishan Kumar Gautam

About Krishan Kumar Gautam

Experienced CRM Executive with over 4 years in the logistics industry, specializing in managing key accounts, coordinating shipments, and resolving issues efficiently. Recognized for strong client relationship skills, prompt execution, and consistently ensuring smooth delivery operations. Committed to driving customer satisfaction and operational excellence through effective communication and problem-solving.

Employment History

2024

FW

Flexi World Logistics Pvt Ltd

3rd Jan 2024 to Present

Senior CRM Executive

3rd Jan 2024 to Present

Salary Package

Salary Hidden

Roles & Responsibility

Handled daily coordination with air, road, train shipment clients, tracked shipments from pickup to final delivery, coordinated with operations and airline teams for urgent movements, shared MIS and POD updates, and ensured timely resolution of delivery-related issues while maintaining customer satisfaction.

Skills

Client Co-ordination
Customer Support
Negotiation Skills
Basic Computer Proficency MS tool

2023

ML

METROPOLIS LOGISTICS PVT LTD

1st Oct 2023 to 22nd Jan 2024

Crm executive

1st Oct 2023 to 22nd Jan 2024

Salary Package

Salary Hidden

Roles & Responsibility

Handled multiple customer accounts and coordinated shipments with PAN India branches. Tracked consignments end-to-end, resolved connection and delivery issues, prepared daily MIS reports, escalated service gaps to concerned teams, and ensured timely customer updates while maintaining service transparency.

Skills

Client Co-ordination
Customer Satisfaction
Basic Computer Proficency MS tool

2022

BE

B4 Express Services Pvt. Ltd.

1st Aug 2022 to 1st Oct 2023

Key account manager

1st Aug 2022 to 1st Oct 2023

Salary Package

Salary Hidden

Roles & Responsibility

Managed end-to-end logistics for key clients across air and road shipments. Coordinated urgent and priority consignments, handled appointment-based deliveries, shared daily shipment updates, resolved client escalations, and ensured smooth operations through close coordination with internal teams and partners.

Skills

Key Account Management
Key Client Relationships
KEY RESPONSIBILITIES ● Work effectively in a team environment with a pleasant, professional, and courteous demeanor. ● Manage and process medical prescriptions accurately, ensuring compliance with US healthcare regulations (e.g., HIPAA). ● Provide support

2021

SE

Skylark Express Delhi Pvt. Ltd.

3rd Aug 2021 to 1st Aug 2022

Operation and Customer Service Executive

3rd Aug 2021 to 1st Aug 2022

Salary Package

Salary Hidden

Roles & Responsibility

Handled customer communication and supported end-to-end logistics operations including pickups, deliveries, and shipment tracking. Coordinated with vendors and internal teams, monitored shipment movement, prepared MIS reports, resolved delays, and supported operations to ensure timely deliveries.

Skills

COMMUNICATION AND COORDINATION
Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
COORDINATE WITH CUSTOMERS

Education

2018

(10+2) science math

Dharam Samaj Inter College

1st Jul 2017 to 22nd May 2018

2016

10th

Dharam Samaj Inter College

22nd Mar 2015 to 22nd Jun 2016

ID: CCE098495