Koustav Patra

Roles & Responsibility

Assisted customers with inquiries and provided product information efficiently. Collaborated with team members to resolve customer complaints and enhance satisfaction. Maintained accurate records of customer interactions in the CRM software. Managed incoming calls and Chats to address service requests promptly. Assisted customers with returns, exchanges, refunds, and other transactions as needed. Demonstrated active listening skills when responding to customer questions and complaints. Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.