Kishor Kumar

Provide first‑level and second‑level technical support to end users for hardware, software, and network-related issues Diagnose and resolve desktop, laptop, printer, and peripheral problems Install, configure, and maintain operating systems, applications, and IT equipment Manage user accounts, password resets, and access permissions (Active Directory / Email systems) Handle IT support tickets through ticketing tools and ensure timely resolution within SLA Troubleshoot network connectivity issues (LAN, WAN, Wi‑Fi, VPN) Coordinate with vendors and internal teams for issue resolution and system upgrades Perform system updates, patches, and antivirus management Maintain IT asset inventory and documentation etc