Provide first‑level and second‑level technical support to end users for hardware, software, and network-related issues
Diagnose and resolve desktop, laptop, printer, and peripheral problems
Install, configure, and maintain operating systems, applications, and IT equipment
Manage user accounts, password resets, and access permissions (Active Directory / Email systems)
Handle IT support tickets through ticketing tools and ensure timely resolution within SLA
Troubleshoot network connectivity issues (LAN, WAN, Wi‑Fi, VPN)
Coordinate with vendors and internal teams for issue resolution and system upgrades
Perform system updates, patches, and antivirus management
Maintain IT asset inventory and documentation etc
Skills
Active Directory
Office Administration
troubleshooting the application issue troubleshooting maintenance the server
Windows Active Directory ServiceNow O365 Networking etc