Kishan Yadav

Roles & Responsibility

Responsible for monitoring and maintaining network infrastructure, including routers, switches, servers, and links, to ensure high availability and optimal performance. Perform 24×7 network monitoring using NMS tools, promptly responding to alerts and incidents. Execute L1 troubleshooting for LAN/WAN connectivity, routing, and switching issues, diagnosing and resolving customer network problems such as latency, packet loss, and disconnections. Configure and support network devices (Huawei, Cisco, MikroTik), handle IP setups, VLANs, and port checks. Collaborate with L2/L3 teams and vendors for escalations, maintain incident documentation, and support provisioning and service activation. Adhere to SLA and security standards while assisting in maintenance and change management activities.