KP
Kiran Kumar Ponaganti
ID: CCE784518
Kiran Kumar Ponaganti
ID: CCE784518
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KP
Kiran Kumar Ponaganti
ID: CCE784518

About Kiran Kumar Ponaganti
A dynamic professional with over 19 years of extensive experience in the banking and customer service sectors. Expert in Internal Audit, Quality Assurance, and Compliance, with a specialized background in managing operations for Retail Liabilities, Current A/C, Credit Cards, Transaction Dispute, and Video KYC Departments. Proven track record of leading large teams and implementing process enhancements to drive organizational growth and operational excellence.
Employment History
2006
IB
Icici bank limited
22nd Dec 2006 to 7th May 2026
Team leader customer service
22nd Dec 2006 to 7th May 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Managed the team's day-to-day operations and developed new productivity plans that resulted in improved efficiency and output.
• Led the team effectively during remote work periods, utilizing communication and motivation strategies to maintain high engagement and ensure project timelines were met.
• Orchestrated daily operational functions, optimizing workflows to achieve peak productivity and improved output efficiency..
• Mentored and developed team members through regular coaching, constructive feedback, and targeted training programs.
• Responsible for managing the performance for the team of Production Specialist.
• Work on employee, stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS.
Skills
- Time Management
- Problem-Solving
- service manager
- Windows 95 / XP / Vista / 7
- Computer Basic Course
- Coaching and Mentoring
- Empathy and active listening
- Data Entry and Documentation Handling
Portfolio
Education
2004
.Bachelor of commerce
(Highest)Osmania University
2nd Jun 2001 to 30th Apr 2004

