Khushi Kumari

Managed 60–70 customer interactions daily while maintaining professionalism, accuracy, and customer satisfaction. Resolved customer concerns efficiently through effective communication and problem-solving skills. Used Salesforce, Avaya, and internal support tools to manage customer queries, service requests, and escalations. Coordinated with internal departments to ensure timely issue resolution and seamless customer experience. Built positive customer relationships by understanding customer needs and delivering personalized support. Maintained service quality standards and contributed to improving overall customer experience.

Assisted customers with product-related queries and provided suitable recommendations based on customer requirements. Built and maintained strong customer relationships through regular communication and follow-ups. Raised and managed customer support tickets to ensure smooth issue tracking and resolution. Collaborated with team members to improve customer satisfaction and service delivery.