Khushi Jangra

Perform ongoing operational control reviews across category management, pricing, assortment, and marketplace execution to ensure compliance with internal policies and platform standards. - Support independent control monitoring by identifying process and system gaps and partnering with stakeholders on corrective actions. - Conduct process testing and quality assurance checks to validate effectiveness of operational controls. - Review and enhance SOPs and policies to improve execution accuracy and risk mitigation. - Identify operational and conduct risk scenarios through data analysis, exception tracking, and trend reviews. - Prepare and deliver risk insights and presentations to senior stakeholders. - Manage multiple priorities while meeting strict timelines in a high-pressure environment.

Supported operational risk identification across fulfillment, pricing, vendor coordination, and customer experience processes. - Assisted in process audits and SOP adherence checks to support control effectiveness. - Analyzed performance data to identify trends, exceptions, and recurring operational risks. - Collaborated cross-functionally to implement process improvements and reduce control failures.