Khushbu Vishvakarma

Verified and processed customer forms for account conversion and updates. Entered and maintained accurate customer data in banking systems. Handled KYC verification and document validation processes. Uploaded and managed customer documents and signature records. Assisted customers with account modifications, nomination updates, and related banking requests. Ensured accuracy and compliance in banking documentation.

Coordinated daily branch operations and monitored field staff activities. Managed employee attendance, expense records, and daily service reports. Tracked customer complaints and ensured timely issue resolution. Conducted feedback calls to maintain customer satisfaction and service quality. Verified installation status and monitored machine/service performance. Prepared operational and performance reports for branch activities. Monitored stock reconciliation and coordinated return of unused inventory. Prepared branch reports and supported monthly operational review meetings. Coordinated employee joining/resignation documentation with HR department.

Handled inbound customer calls regarding banking and account-related queries. Assisted customers with banking services and complaint resolution. Supported debit card blocking and account assistance processes. Maintained professional communication and customer satisfaction. Resolved customer issues within service timelines.