Customer support executive Escalation Handling
• Utility Billing Analysis
• Exception Resolution
• SLA Management
Operational & Analytical Skills
• Back-End Operations
• Root Cause Analysis (RCA)
• Data Verification & Validation
• Process Documentation
• Time Management
• Multi-Tasking & Prioritization
• Creative Problem Solving
• Enquiry Handling
• Market Data Interpretation
Customer Service & Communication
• Live Chat & Live Calls
• Email Support Handling
• Customer Service Expertise
• Active Listening Skills
• Customer-Focused Empathy
• Relationship Management
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
