Ketan Sharma

I possess strong expertise in customer relationship management, client engagement, and service retention, supported by solid experience in sales, cross-selling, and efficient complaint resolution. My background includes front office and administrative operations, team leadership, and coordination across departments to ensure smooth service delivery. I am skilled in risk assessment, insurance handling, site supervision, and maintaining compliance with safety and organizational standards. With excellent communication, negotiation, and problem-solving abilities, I handle CRM/PMS software confidently while managing documentation, reports, and time-sensitive tasks. My diverse experience allows me to work effectively with clients, teams, vendors, and contractors to achieve operational and service excellence.