KESHAVI BHATIA
ID: CCE873048
KESHAVI BHATIA
ID: CCE873048
- Customer service, Concentrix
- Delhi, India
KESHAVI BHATIA
ID: CCE873048
- Customer service, Concentrix
About KESHAVI BHATIA
Versatile professional with extensive experience in online retail. Demonstrated success in assisting students across various skill levels, developing innovative teaching materials, and managing comprehensive resource libraries. Skilled in customer service excellence, tele-sales expertise, and conflict resolution, with a strong focus on enhancing customer satisfaction through effective communication. Adept at thriving in fast-paced environments, adapting quickly to new systems, and fostering collaborative team dynamics.
Employment History
ConcentrixInvite company
1st Dec 2024 to Present
Customer service
2nd Dec 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
I’m currently associated with Concentrix in the Comcast process, where I handle customer service and sales operations. During my role, I also got the opportunity to handle a team for around three months, which helped me develop strong leadership, communication, and problem-solving skills. I regularly interact with customers, resolve their concerns, and ensure a positive customer experience while meeting performance targets.
Verification Pending
Agent
1st Dec 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Resolved customer needs efficiently, ensuring high levels of satisfaction. Provided clerical and administrative support to associated departments, enhancing operational flow. Exceeded sales goals in pilot projects through effective consultative sales techniques.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
