Kaushhal
ID: CCE297034
Kaushhal
ID: CCE297034
- Delhi, India
Kaushhal
ID: CCE297034
About Kaushhal
Experienced Senior Customer Support Advisor specializing in blended chat and email support. Skilled in delivering prompt, effective solutions while fostering positive customer relationships. Committed to enhancing customer satisfaction through clear communication and empathetic engagement. Adept at managing diverse inquiries with professionalism and a customer-focused approach.
Employment History
2022
CD
Concentrix Daksh Pvt Ltd
11th Nov 2022 to 1st Aug 2025
Senior advisor
11th Nov 2022 to 1st Aug 2025
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Roles & Responsibility
Senior Advisor, Customer Support
Lead and optimize customer service strategies to deliver exceptional client satisfaction and loyalty. Manage and resolve complex customer issues, mentor support teams, and collaborate cross-functionally to enhance processes. Analyze performance metrics and drive continuous improvement initiatives while contributing to policy development. Monitor KPIs including customer satisfaction, first contact resolution, response times, escalations, and team productivity. Requires strong communication, problem-solving, and leadership skills to elevate the customer experience and support organizational goals.
Skills
- Customer Support
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Expertise
Digital Marketing
5/5