Kartik Gaikwad
ID: CCE039161
Kartik Gaikwad
ID: CCE039161
- Customer support agent, Altrust
- Madhya Pradesh, India
Kartik Gaikwad
ID: CCE039161
- Customer support agent, Altrust
About Kartik Gaikwad
A highly experienced professional with 5-6 years of progressive experience across BPO, KPO, and IT support domains, consistently demonstrating strong leadership capabilities in various roles. Possessing exceptional communication skills, a meticulous approach to work presentation, and a proven ability to quickly acquire and apply new knowledge and skills. Eager to leverage a diverse background and leadership acumen to contribute to a dynamic and growth-oriented organization.
Employment History
Teleperformance (FLIPKART L2)
28th Aug 2024 to 28th Oct 2025
Aux trainer
28th Aug 2024 to 28th Oct 2025
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Roles & Responsibility
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Gravity Cybertech
28th Oct 2022 to 28th Dec 2023
Training department
28th Oct 2022 to 28th Dec 2023
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Roles & Responsibility
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- leadership roles
Teleperformance (Mastercard B2B)
15th Feb 2022 to 14th Apr 2023
Senior customer support executive
15th Feb 2022 to 14th Apr 2023
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Roles & Responsibility
Skills
- CRM
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Onboarding specialist
28th Nov 2021 to 28th Nov 2022
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Skills
- Training
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
TASKUS (DoorDash)
14th Dec 2020 to 6th Jan 2023
Customer support agent
14th Dec 2020 to 6th Jan 2023
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Education
PCB
CBSE
23rd Mar 2016 to 23rd Mar 2018
Certifications
Mastermind
From : AI
1st Oct 2025 to 3rd Oct 2025
Best performer in training
From : Teleperformance
24th Oct 2024 to 24th Oct 2024
Star performer of the month
From : Gravity cybertech
16th Nov 2023 to 17th Nov 2023
Expertise
Communication: Verbal and written communication
5/5
Interpersonal Skills
5/5
Soft Skills: Leadership
5/5
Problem-Solving
5/5
customer focus
5/5
Work Presentation: Meticulous approach
5/5
Learning Agility: Quick learner
5/5
Process Knowledge: Process expertise
5/5
Active listening
4/5
Technical Skills: IT support
4/5
software proficiency
4/5
Time Management
4/5
Adaptability
4/5
Lingo
English
Verbal
5/5
Written
5/5
English – Fluent
Verbal
5/5
Written
5/5
Hindi – Native
Verbal
5/5
Written
3/5