Kartik Gaikwad
ID: CCE039161
Kartik Gaikwad
ID: CCE039161
- Customer support agent, Altrust
- Madhya Pradesh, India
Kartik Gaikwad
ID: CCE039161
- Customer support agent, Altrust
Employment History
AltrustInvite company
4th Nov 2025 to Present
Customer support agent
4th Nov 2025 to Present
Salary Package
Salary Hidden
Skills
- Communication
- Interpersonal Skills
- Leadership Mentoring
- technical skills
- human relationships
Verification Pending
Teleperformance (FLIPKART L2)Invite company
28th Aug 2024 to 28th Oct 2025
Aux trainer
28th Aug 2024 to 28th Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
Managed escalated customer issues, providing effective resolutions by leveraging in-depth process knowledge. Addressed and resolved complex customer concerns, ensuring a high level of customer satisfaction.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Gravity CybertechInvite company
28th Oct 2022 to 28th Dec 2023
Training department
28th Oct 2022 to 28th Dec 2023
Salary Package
Salary Hidden
Roles & Responsibility
Provided support for an IT product, identifying and mitigating fraud and safety risks. Contributed to maintaining the security and integrity of the product.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- leadership roles
Verification Pending
Teleperformance (Mastercard B2B)Invite company
15th Feb 2022 to 14th Apr 2023
Senior customer support executive
15th Feb 2022 to 14th Apr 2023
Salary Package
Salary Hidden
Roles & Responsibility
Investigated and resolved transaction-related issues by analyzing shared logs. Collaborated with banks to resolve complex issues.
Skills
- CRM
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
LancesoftInvite company
28th Nov 2021 to 28th Nov 2022
Onboarding specialist
28th Nov 2021 to 28th Nov 2022
Salary Package
Salary Hidden
Roles & Responsibility
Managed the end-to-end onboarding process for new hires. Coordinated required documentation, including drug tests, ACLS, BLS, and other checklists. Provided support to new employees.
Skills
- Training
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
TASKUS (DoorDash)Invite company
14th Dec 2020 to 6th Jan 2023
Customer support agent
14th Dec 2020 to 6th Jan 2023
Salary Package
Salary Hidden
Roles & Responsibility
Provided customer support via chat, email, and phone. Supported customers, dashers, and merchants across all three Lines of Business (LOBs).
Verification Pending
Certifications
Mastermind
From : AI
1st Oct 2025 to 3rd Oct 2025
Best performer in training
From : Teleperformance
24th Oct 2024 to 24th Oct 2024
Star performer of the month
From : Gravity cybertech
16th Nov 2023 to 17th Nov 2023
