Karandeep judge

Roles & Responsibility

Customer Handling Agent – Chat Process, Alorica Handled customer inquiries and resolved issues efficiently via chat, ensuring high-quality support and customer satisfaction. Managed multiple customer interactions simultaneously while maintaining professionalism and adherence to company policies. Utilized strong communication and problem-solving skills to address concerns promptly, escalating complex cases appropriately. Contributed to team performance by meeting key metrics and fostering positive customer relationships in a fast-paced environment.