Kapil Verma
ID: CCE923278
Kapil Verma
ID: CCE923278
- Team leader, Teleperformance Global Services Private Limited
- Rajasthan, India
Kapil Verma
ID: CCE923278
- Team leader, Teleperformance Global Services Private Limited
About Kapil Verma
A performance-driven Assistant Manager Customer Care with 6 years of expertise spanning technical sales, sales engineering, and team management. Proven ability to enhance customer retention, execute effective up selling strategies, and optimize KPIs to increase revenue and elevate service quality. Passionate about leading teams and delivering results, actively pursuing a growth-oriented role as a Sales Manager or Team Manager to leverage leadership and sales skills in driving business success.
Employment History
Teleperformance Global Services Private LimitedInvite company
1st Oct 2021 to 31st Oct 2025
Team leader
1st Oct 2021 to 31st Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
Lead and mentor a team of customer care executives, managing daily operations, performance, and skill development to deliver exceptional service. Handle escalations professionally, ensuring timely resolution and maintaining customer trust. Drive customer retention and revenue growth through strategic upselling, cross-selling, and personalized engagement. Monitor and maintain key performance indicators such as customer satisfaction, sales conversion, and average handling time, aligning team outcomes with organizational goals and quality standards.
Skills
- • Invoice Verification
- • Key Account Management & Customer Retention
Verification Pending
Girnar Care Pvt LtdInvite company
1st Jul 2019 to 30th Sep 2021
Executive
1st Jul 2019 to 30th Sep 2021
Salary Package
Salary Hidden
Roles & Responsibility
Led end-to-end sales cycles for complex technical solutions, driving a 20% increase in annual revenue. Collaborated with cross-functional teams to troubleshoot and resolve customer technical challenges efficiently. Delivered product demonstrations, training sessions, and onsite visits to enhance customer engagement and satisfaction. Cultivated and sustained strong relationships with key accounts, contributing to a 15% boost in customer retention. Proven ability to blend technical expertise with sales acumen to achieve business growth and customer loyalty.
Skills
- "Non IT"
Verification Pending
Education
BA
Rajasthan University
1st Apr 2024 to 31st Mar 2027 (Expected)
Certifications
Proffessional Diploma in project Management
From : Udemy
21st Nov 2025 to 21st Nov 2090
Expertise
Team Management
5/5
International Customer Support
4/5
Microsoft Excel
4/5
International Sales
3/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
