Kapil Singh

• Led billing operations for 10+ branches, improving accuracy by 30% through enhanced communication protocols. • Managed a team of 15 billing executives, streamlining processes and reducing billing cycle time by 25%. • Optimized billing software integration, leveraging machine learning to predict payment trends and reduce discrepancies by 20%. • Developed training programs for staff, enhancing communication skills and increasing customer satisfaction ratings by 15%. • Analyzed billing data using machine learning, identifying cost-saving opportunities that resulted in a 10% reduction in expenses.