Managed inbound and outbound calls with prospective students and parents.
Explained courses, fee structures, admission procedures, and eligibility criteria clearly.
Understood student needs and guided them toward suitable programs.
Followed up on enquiries to drive admissions and registrations.
Maintained enquiry records in CRM/Excel and prepared daily reports.
Scheduled counselling sessions, webinars, and campus visits.
Delivered polite, professional customer service and shared feedback with the admissions team.
