K Likhith

• Achieved a 30% increase in debt recovery rates through effective telecalling strategies and customer engagement. • Managed a portfolio of 200+ clients, ensuring timely follow-ups and enhancing customer satisfaction by 25%. • Optimized CRM software usage, improving data accuracy and retrieval speed by 40% for the team. • Trained and mentored new telecalling staff, resulting in a 15% reduction in onboarding time and improved performance. • Utilized active listening skills to resolve customer issues, leading to a 20% decrease in complaint escalations.