KL
K Likhith
ID: CCE936092

About K Likhith
I am a MBA graduate with HR AND MARKETING Specialization and a aspiring candidate who wants to work in a reputated company
Employment History
2023
HF
HDB financial services Ltd
4th Sep 2023 to 2nd May 2024
Senior Telecalling Officer
4th Sep 2023 to 2nd May 2024
See MoreSalary Package
Salary Hidden
Roles & Responsibility
• Achieved a 30% increase in debt recovery rates through effective telecalling strategies and customer engagement.
• Managed a portfolio of 200+ clients, ensuring timely follow-ups and enhancing customer satisfaction by 25%.
• Optimized CRM software usage, improving data accuracy and retrieval speed by 40% for the team.
• Trained and mentored new telecalling staff, resulting in a 15% reduction in onboarding time and improved performance.
• Utilized active listening skills to resolve customer issues, leading to a 20% decrease in complaint escalations.
Skills
- Time Management
- Effective Communication
- Debt recovery
- Customer Relationship Management
- Active listening
- Domestic Voice Process
- CRM Software Proficiency
2023
HF
HDB Financial Services Limited
3rd Aug 2023 to 2nd May 2024
Education
2025
MBA in Marketing and HR
Vijayam Business School
1st Sep 2023 to 31st Aug 2025
Certifications

Digital Marketing
From : Desert Side Training Institute
1st Dec 2022 to 15th Mar 2023
Expertise
Human Resource
4/5
Ms excel
4/5
Client handling
4/5
Digital Marketing
3/5
Ms Word
3/5
Lingo
English (India)
Verbal
5/5
Written
4/5
Hindi
Verbal
4/5
Written
2/5
Tamil
Verbal
4/5
Written
1/5
Telugu: Native
Verbal
5/5
Written
5/5
