▪ Attended incoming calls from students for Solapur University SFC, HSNC University SFC, and CET International
Admissions.
▪ Handled escalation calls for Solapur University admissions and University of Mumbai SFC.
▪ Replied to student emails for Solapur University SFC, Solapur University domestic admissions, HSNC University
SFC, and University of Mumbai SFC.
▪ Created FAQs, manuals, instructions, and scripts for multiple universities and portals.
▪ Handled and resolved student escalations from university and operations teams.
▪ Trained new staff members on portals and work processes.
▪ Searched data for schools, colleges, and universities worldwide, sent outreach emails, and followed up
accordingly.
