Jyothi Kash

The role involves conducting quality and transactional audits to ensure compliance with organizational standards and regulatory requirements. Responsibilities include auditing service management processes such as incident, problem, and change management to identify gaps and recommend improvements. The position requires collaboration with cross-functional teams to monitor process adherence, support continuous improvement initiatives, and contribute to maintaining high service quality. Strong analytical skills and attention to detail are essential to effectively evaluate processes and support risk mitigation efforts.