Jyothi D

Performed end-to-end KYC verification for new customer onboarding, ensuring compliance with RBI and regulatory norms. Verified PAN, Aadhaar, bank statements, and selfie verification as per Slice's digital KYC process.

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns. Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust. Enhanced customer satisfaction by resolving complex technical issues promptly and effectively. Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.

Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment. Monitor brand consistency across marketing channels and materials. Plan sales strategies in response to market and competitors' behavior. Work in sync with the product development team and develop sustainable and commercially viable products. Understand customer needs and make sales presentations.