Juned Khan

Roles & Responsibility

As a Retention Specialist in the Loyalty Department for a leading telecom brand, I focused on maintaining and enhancing customer relationships to reduce churn. My role involved engaging with customers to understand their needs, resolving concerns promptly, and offering tailored solutions to ensure satisfaction and loyalty. Additionally, I actively promoted and upsold telecom products and services, contributing to revenue growth. Through effective communication and problem-solving, I played a key role in retaining valuable customers and driving sales performance.