• Optimized network configurations, reducing downtime by 30% and improving overall system performance.
• Managed WAN/LAN setups for over 100 clients, ensuring seamless connectivity and support.
• Led technical troubleshooting efforts, resolving 95% of network issues within the first hour.
• Implemented VLAN solutions, enhancing network security and efficiency for multiple departments.
• Provided expert network support, training 20+ staff on modem/router setups and best practices.
